Terms of Service

Welcome to Jetaxia ("we," "us," "our"). These Terms of Service ("Terms") govern your use of the Jetaxia platform, including our website, web applications, and any associated services that connect aircraft operators with service providers for detailing, maintenance, and ground support coordination (collectively, the "Services").

1. Acceptance of Terms

By accessing or using Jetaxia, you agree to these Terms. If you do not agree, please refrain from using the platform. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Platform Purpose

Jetaxia provides a digital platform that facilitates communication, scheduling, and transactions between certified aircraft operators and verified vendors. Jetaxia is not a direct provider of detailing, maintenance, or ground services; rather, we act as a technology intermediary enabling safe, transparent coordination.

3. Account Registration

Users must create an account to access most Jetaxia Services. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Jetaxia reserves the right to suspend accounts that violate these Terms or engage in fraudulent or misleading activity.

You must be at least 18 years old and able to form a legally binding contract.
You must provide accurate and up-to-date information when creating and maintaining your account.

4. Vendor and Operator Relationships

Jetaxia serves as a neutral intermediary and does not warrant, guarantee, or assume responsibility for vendor performance, timing, or quality. Agreements and transactions between operators and vendors are independent of Jetaxia and remain the sole responsibility of the contracting parties. All payments for services are made to Jetaxia as the merchant of record; vendors receive their share through separate payouts as described in Section 5 below.

Customers are responsible for vendor selection and for verifying the quality and compliance of services performed.
Vendors are responsible for the services they provide, including safety, legality, and adherence to professional standards.

5. Payments and Fees

Jetaxia facilitates all payments for services booked through the platform. This section describes how payments are processed, stored, and managed.

5.1 Payments; Merchant of Record

Jetaxia acts as the merchant of record for all transactions processed through the platform. When you pay for services, your payment is made directly to Jetaxia. Jetaxia then separately compensates vendors for their services through our vendor payout system. By paying a Jetaxia invoice, you satisfy your payment obligation for the services rendered; you have no separate payment obligation to the vendor.

5.2 Stored Payment Methods and Automatic Billing

By adding a payment method through our "Setup Billing" flow or by providing payment information during checkout, you authorize Jetaxia (via our payment processor, Stripe) to:

Store a tokenized representation of your payment method (we do not store full card numbers, CVV/CVC codes, or full bank account numbers).
Charge your stored payment method for per-job invoices issued after job completion.
Charge your stored payment method for weekly consolidated invoices with Net 30 payment terms, if you have been approved for this billing arrangement.
Charge your stored payment method for any other billing arrangements displayed in your account settings.

You may update or remove your payment methods at any time through your account settings or by contacting support. Removing a payment method does not affect charges already processed or scheduled.

5.3 Use of Stripe as Payment Processor

All payments are processed by Stripe, Inc. ("Stripe"), our third-party payment processor. By using Jetaxia's payment features, you agree to be bound by Stripe's Services Agreement and Privacy Policy. Stripe handles the secure storage and processing of your card and bank account information. Jetaxia receives only limited information necessary for billing operations, such as card brand, last four digits, and expiration date.

5.4 Vendor Payouts

Vendors are compensated through Stripe Connect. When a customer pays an invoice, funds are received by Jetaxia. Jetaxia retains a platform service fee, and the vendor's share is transferred separately to the vendor's connected Stripe account. The timing and amount of vendor payouts are governed by separate agreements between Jetaxia and each vendor.

5.5 Chargebacks, Disputes, and Failed Payments

If you dispute a charge with your card issuer or bank (a "chargeback"), Jetaxia will cooperate with the investigation and may provide transaction records to the relevant financial institutions. If a chargeback is filed:

Jetaxia reserves the right to suspend your account pending resolution.
If the chargeback is resolved in Jetaxia's favor, you remain responsible for the original charge plus any chargeback fees assessed by the card network.
Repeated chargebacks or payment failures may result in account termination or a requirement to use alternative payment methods.

If a payment fails due to insufficient funds, expired cards, or other issues, Jetaxia will attempt to notify you and may retry the charge. Continued payment failures may result in service suspension until the outstanding balance is resolved.

5.6 Refunds and Adjustments

Refund requests are evaluated on a case-by-case basis and are subject to Jetaxia's discretion. If a refund is approved, it will be processed through Stripe to the original payment method where possible. Refunds may take 5-10 business days to appear on your statement, depending on your financial institution. Credit adjustments for service issues may be applied to your account for use on future bookings rather than processed as refunds.

5.7 Taxes and Regulatory Compliance

Prices displayed on Jetaxia may or may not include applicable taxes depending on your jurisdiction. Where required by law, Jetaxia will collect and remit sales tax, VAT, or other transaction taxes on your behalf. Tax amounts will be displayed on your invoice. You are responsible for any taxes that Jetaxia is not required to collect and remit on your behalf.

5.8 Pricing Changes

Jetaxia may change pricing for services with reasonable notice. Price changes apply prospectively and will not affect services already booked or invoiced at the prior price. Fees are generally non-refundable unless otherwise stated or required by law.

6. Platform Use and Conduct

Users agree not to misuse the platform or violate aviation safety, operational, or regulatory requirements. Fraud, data scraping, false representation, or use of Jetaxia data for competitive reverse engineering is prohibited. Additionally, you agree not to use Jetaxia's payment system for any fraudulent, illegal, or unauthorized purpose.

7. Limitation of Liability

Jetaxia is not liable for indirect, incidental, or consequential losses resulting from interactions between vendors and operators, payment processing issues handled by third-party processors, or any other use of the platform. Our sole responsibility is maintaining the digital infrastructure enabling these interactions. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JETAXIA'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO JETAXIA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8. Intellectual Property

All content, branding, and technology within Jetaxia are the exclusive property of Jetaxia LLC. Users may not copy, modify, or distribute materials without written authorization.

9. Termination

Jetaxia may suspend or terminate account access at its discretion if a user violates these Terms, misuses the platform, or engages in payment fraud or abuse. Upon termination, any outstanding invoices remain due and payable. Jetaxia will make reasonable efforts to process any pending refunds owed to you.

10. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

11. Contact

For questions, disputes, or billing inquiries, contact us at support@jetaxia.com