Billing Terms | JetAxia

1. Overview and Acceptance

1.1 Purpose

These Billing Terms (the "Billing Terms") describe how Aviluxe Aviation LLC d/b/a Jetaxia ("Jetaxia," "we," "us," or "our") bills and collects fees for services accessed through the Jetaxia platform (the "Platform"). These Billing Terms supplement and are incorporated into our Terms of Service and Privacy Policy.

1.2 Binding Agreement

By creating an account, submitting a booking, adding a payment method, maintaining a payment method on file, accepting a Net 30 billing arrangement, or making a payment through the Platform, you agree to these Billing Terms. If you do not agree, do not use the Platform's billing features.

1.3 Capitalized Terms

Capitalized terms not defined in these Billing Terms have the meanings set forth in the Terms of Service.

1.4 Precedence

In the event of a conflict between these Billing Terms and the Terms of Service regarding billing matters, these Billing Terms control. For non-billing matters, the Terms of Service control.

2. Billing Modes

2.1 Pay-Per-Booking (Default)

Pay-Per-Booking is the default billing mode for all new Customer accounts. Under Pay-Per-Booking:

(a) an invoice is generated for each completed Booking;
(b) the invoice may include Vendor service charges, Jetaxia platform fees, payment processing costs, travel or call-out fees, materials or fuel surcharges, applicable taxes, and any Trip Support Partner pass-through charges;
(c) payment is due and charged to your payment method on file upon Booking completion, unless otherwise stated in the Booking confirmation; and
(d) Jetaxia may pre-authorize your payment method in advance of Services in order to verify funds availability and reduce payment risk.

2.2 Weekly Net 30 (Approval Required)

Weekly Net 30 is available only to Customers approved in writing by Jetaxia. Approval is at Jetaxia's sole discretion and may require credit review, financial information, trade references, or deposits. Under Weekly Net 30:

(a) Bookings completed during a calendar week (Monday 00:00 through Sunday 23:59, Central Time) are aggregated into a single consolidated invoice;
(b) invoices are issued the following Monday (or the next business day) for the prior week's completed Bookings;
(c) payment is due in full thirty (30) calendar days after the invoice date ("Net 30");
(d) acceptable payment methods are the stored payment method(s) on file, ACH bank debit, or wire transfer, at Jetaxia's discretion;
(e) Jetaxia may automatically charge the stored payment method on file on or after the due date unless payment has already been received; and
(f) Jetaxia may revoke Weekly Net 30 approval at any time, with or without cause, and require prepayment or revert to Pay-Per-Booking for future Bookings.

2.3 Other Billing Arrangements

Jetaxia may offer additional billing arrangements from time to time (for example, monthly consolidated invoicing, prepaid account credits, or enterprise purchase orders). Any such arrangement is subject to a separate written agreement between you and Jetaxia and is governed by these Billing Terms unless expressly modified in writing.

2.4 Changes to Billing Mode

Jetaxia may change your billing mode (for example, from Weekly Net 30 to Pay-Per-Booking) in its sole discretion, including in response to late payments, chargebacks, payment failures, changes in credit risk, or violations of the Agreement. Changes will be communicated by notice in the Platform or by email.

3. Invoices and Billing Contacts

3.1 Electronic Invoices

Invoices are issued electronically through the Platform and/or by email. You are responsible for maintaining accurate billing contact information so that invoices and notifications reach you. Failure to receive or open an invoice does not excuse payment.

3.2 Billing Contacts

You may designate one or more billing contacts within your account. Notices to any designated billing contact are deemed received by you.

3.3 Invoice Content

Each invoice will include, as applicable: invoice number, Booking reference, service description, service date, service location, Vendor name, line-item charges, applicable taxes, total amount due, due date, and payment instructions.

3.4 Invoices Deemed Accepted

If you do not dispute an invoice in writing within the dispute window set forth in Section 7 below, the invoice is deemed final, correct, and accepted.

4. Payment Methods and Processing

4.1 Payment Processor

All payment processing on the Platform is performed by Stripe, Inc. and its affiliates ("Stripe"). Payment processing services are subject to the Stripe Services Agreement available at stripe.com/legal and the Stripe Privacy Policy at stripe.com/privacy (collectively, the "Stripe Services Agreement"). By submitting a payment method or initiating a payment through the Platform, you agree to be bound by the Stripe Services Agreement as it may be updated by Stripe from time to time.

4.2 Accepted Payment Methods

The Platform accepts payment via:

(a) major credit and debit cards (Visa, Mastercard, American Express, Discover, and others as supported by Stripe);
(b) ACH bank debit from U.S. bank accounts, where enabled;
(c) wire transfer for invoices above a threshold set by Jetaxia; and
(d) other payment methods as Jetaxia may offer from time to time.

Jetaxia does not store full card numbers, CVV or CVC codes, or full bank account numbers. All sensitive payment information is collected, encrypted, and stored by Stripe.

4.3 Stored Payment Method Authorization (Card)

By adding a payment card through the Platform's "Setup Billing" flow or at checkout, and by clicking "Save," "Agree," "Setup Billing," or a similar affirmative control, you:

(a) authorize Jetaxia and Stripe to store a tokenized representation of your card as a "credential-on-file" for use in merchant-initiated transactions;
(b) authorize Jetaxia and Stripe to initiate charges to your card for (i) per-Booking invoices upon Booking completion, (ii) Weekly Net 30 invoices on or after the applicable due date, (iii) one-time invoices arising under the Agreement, (iv) late fees and interest as described in Section 8, and (v) any other amounts you owe under the Agreement;
(c) agree that each such charge constitutes a Merchant-Initiated Transaction under applicable card network rules;
(d) represent that you are the authorized user of the card, or that the cardholder has authorized you to use the card for this purpose;
(e) acknowledge that this authorization is continuous and remains in effect until revoked in writing as described in Section 4.7; and
(f) acknowledge that Jetaxia and Stripe may update your stored card using network tokenization and automatic account updater services provided by Visa, Mastercard, American Express, and Discover.

4.4 ACH Debit Authorization (Bank Account)

By providing U.S. bank account information and authorizing ACH debits through the Platform, you:

(a) authorize Jetaxia and Stripe to initiate ACH debits to your designated bank account for amounts owed under the Agreement, in accordance with the rules of the National Automated Clearing House Association ("NACHA");
(b) agree that such debits may be initiated on a single-entry or recurring basis for invoices, Net 30 payments, late fees, and other amounts owed;
(c) represent that you are the authorized signatory or have the authority to authorize debits to the designated bank account;
(d) agree that ACH authorizations remain in effect until revoked in writing with at least three (3) business days' advance notice;
(e) acknowledge that if an ACH debit is returned for insufficient funds, closed account, or any other reason, Jetaxia may assess a returned-item fee and may re-initiate the debit up to two (2) additional times as permitted by NACHA rules; and
(f) acknowledge that you have the right under NACHA rules to request a copy of your ACH authorization by contacting support@jetaxia.com.

4.5 Pre-Authorizations and Holds

Jetaxia may place pre-authorization holds on your payment method in advance of Services in order to verify funds availability. Pre-authorizations are not actual charges but may temporarily reduce your available credit or account balance. Pre-authorizations are released according to your financial institution's policies, typically within 1 to 7 business days.

4.6 Retry on Failure

If a charge fails due to insufficient funds, expired payment method, declined transaction, or any other reason, Jetaxia may retry the charge at reasonable intervals, notify you, and request an updated payment method. Continued payment failures may result in suspension of services, billing mode changes, referral to collections, or other remedies under Section 8.

4.7 Removing or Updating Payment Methods

You may update or remove stored payment methods at any time through your account settings or by contacting support@jetaxia.com. Removal of a payment method does not:

(a) affect charges already processed, scheduled, or authorized prior to removal;
(b) extinguish your obligation to pay any outstanding amounts; or
(c) by itself revoke other authorizations under the Agreement.

If you remove all payment methods while amounts are outstanding, Jetaxia may suspend Platform access until a new payment method is added and outstanding amounts are paid.

4.8 Currency

Invoices are denominated and payable in U.S. Dollars (USD) unless otherwise stated on the invoice. If your financial institution converts the charge to another currency, any conversion rates, fees, or losses are your responsibility.

5. Fees, Pricing, and Taxes

5.1 Pricing

Pricing for Services is displayed on the Platform at the time of Booking. Pricing may vary by aircraft type, airport location, time of day, distance, materials, Vendor, and other factors. Certain negotiated pricing may apply to specific Customers or Trip Support Partners pursuant to separate arrangements.

5.2 Jetaxia Platform Fees

Jetaxia retains a platform fee from each transaction. The platform fee is included in the price displayed to the Customer and is not separately itemized on Customer invoices unless required by law. Vendors receive their share of the transaction net of the platform fee as described in the Vendor Agreement.

5.3 Third-Party Pass-Through Charges

Some invoices may include charges passed through from Trip Support Partners, FBOs, or other third parties. Pass-through charges are set by the third party, and Jetaxia's role is limited to collecting and remitting those amounts. Jetaxia does not mark up pass-through charges unless expressly disclosed on the invoice.

5.4 Taxes and Regulatory Charges

Prices displayed on the Platform may or may not include applicable taxes, depending on jurisdiction and service type. You are responsible for all applicable sales, use, excise, value-added, gross receipts, or similar taxes related to your Bookings, excluding taxes imposed on Jetaxia's net income. Where Jetaxia is required by law to collect and remit taxes, those amounts will be added to your invoice and displayed separately.

5.5 Texas Aircraft Services Tax Treatment

Certain aviation services may qualify for sales tax exemptions under Texas Tax Code or similar provisions in other jurisdictions (for example, exemptions for aircraft used in interstate or foreign commerce, or for aircraft with certified maximum takeoff weight above specified thresholds). To claim an exemption, you must provide a valid, current, signed exemption certificate prior to the Booking or within the timeframes required by the applicable taxing authority. You represent and warrant that any exemption certificate you provide is accurate and currently valid. If an exemption is later disallowed by a taxing authority, you shall reimburse Jetaxia for all taxes, interest, and penalties assessed.

5.6 Pricing Changes

Jetaxia may change pricing at any time. Price changes apply to Bookings submitted after the effective date of the change and do not affect Bookings already submitted, invoiced, or completed at the prior pricing. Jetaxia will provide reasonable advance notice of material pricing changes.

5.7 Tips and Gratuities

Tips are not required. If a Customer wishes to tip a Vendor, the Customer may do so through the Platform (if supported) or directly to the Vendor. Tips processed through the Platform are passed through to the Vendor and are subject to the platform fee only if disclosed.

6. Vendor Payouts

6.1 Payout Mechanism

Vendors receive payment via Stripe Connect. The timing and mechanics of Vendor payouts are governed by the Vendor Agreement and the Stripe Connected Account Agreement. Customers' payment obligations are discharged by payment to Jetaxia and are not affected by the timing or status of Vendor payouts.

6.2 Holdbacks and Reserves

Jetaxia may withhold Vendor payouts, or require reserves, in circumstances including but not limited to:

(a) pending damage claims, insurance investigations, or disputes;
(b) chargebacks or refunds;
(c) suspected fraud or policy violations;
(d) regulatory holds by Stripe, card networks, or other authorities;
(e) incomplete Vendor onboarding or tax documentation; or
(f) outstanding amounts owed by the Vendor to Jetaxia.

6.3 Platform Fees Non-Refundable

Platform fees retained by Jetaxia are non-refundable except where expressly required by law or at Jetaxia's discretion.

7. Disputes, Refunds, and Adjustments

7.1 Invoice Disputes

If you believe an invoice or charge is incorrect, you must notify Jetaxia in writing at support@jetaxia.com within thirty (30) days of the invoice date or the date of the applicable charge, whichever is later. The dispute notice must identify:

(a) the specific invoice number and line item(s) disputed;
(b) the amount disputed;
(c) the reason for the dispute; and
(d) any supporting documentation.

7.2 Effect of Dispute

The filing of a good-faith, written dispute tolls Jetaxia's collection remedies with respect to the disputed amount only, pending good-faith review. Undisputed amounts remain due by the original due date, and late fees may accrue on undisputed amounts.

7.3 Dispute Resolution

Jetaxia will review disputes in good faith and may request additional information. Jetaxia may issue credits, partial refunds, adjusted invoices, or other resolution as it determines appropriate. Jetaxia's dispute determinations are final unless escalated under the dispute resolution provisions of the Terms of Service (including the arbitration and class action waiver in Section 20 of the Terms of Service).

7.4 Refunds

Refund requests are evaluated case-by-case and are subject to Jetaxia's discretion, applicable law, and any underlying Vendor or third-party policies. If a refund is approved:

(a) refunds are processed to the original payment method where practical;
(b) refunds may take 5 to 10 business days to appear, depending on your financial institution;
(c) platform fees are generally non-refundable except where required by law; and
(d) in lieu of a refund, Jetaxia may issue a credit for use on future Bookings, subject to any expiration the credit carries.

7.5 Cancellations and Changes

Cancellations or modifications of Bookings may result in additional charges or reduced refunds, as described in the Booking terms presented at the time of Booking. Certain fees, including call-out fees, travel fees, and Vendor mobilization fees, may be non-refundable once incurred, even if the underlying Services are not completed.

7.6 Chargebacks

If you initiate a chargeback with your card issuer or bank without first attempting to resolve the dispute with Jetaxia through Section 7.1, you agree that this is a material breach of these Billing Terms. Jetaxia reserves the right to:

(a) contest the chargeback and present evidence to the card network;
(b) charge you for any chargeback fees assessed by card networks, banks, or Stripe (typically $15 to $50 per chargeback);
(c) suspend your account pending resolution;
(d) terminate your account if chargebacks are repeated, frivolous, or fraudulent; and
(e) pursue collection of the original charge plus fees if the chargeback is resolved in Jetaxia's favor or if the charge is later re-imposed by the card network.

8. Late Payments, Interest, and Collection

8.1 Late Fees and Interest

If an undisputed amount is not paid by the due date, Jetaxia may assess:

(a) a late fee of the greater of $25 or five percent (5%) of the overdue amount per invoice; and
(b) interest on the overdue amount at the rate of one and one-half percent (1.5%) per month (eighteen percent (18%) per annum) or the maximum rate permitted by applicable law, whichever is less, accruing daily from the original due date until paid in full.

Late fees and interest may be charged to your payment method on file under the authorizations in Section 4.

8.2 Returned Item and NSF Fees

If a payment is returned for insufficient funds, closed account, chargeback, or similar reason, Jetaxia may assess a returned-item fee of $35 per returned item, plus any fees assessed by Stripe or your financial institution.

8.3 Suspension and Service Restrictions

Jetaxia may, in its sole discretion, suspend or limit Platform access, decline new Bookings, revoke Net 30 or other favorable billing arrangements, or require prepayment for future Services if any amount is past due.

8.4 Collection Costs

If Jetaxia refers an unpaid balance to a collection agency or to outside counsel, you shall pay all reasonable collection costs, including collection agency fees, reasonable attorneys' fees, court costs, and expenses, to the fullest extent permitted by applicable law.

8.5 Set-Off

Jetaxia may apply any credit balance in your account, any pending refund, or any amount owed by Jetaxia to you, against any amount you owe to Jetaxia under the Agreement. In the case of Vendor accounts, Jetaxia may set off amounts owed by the Vendor (including damage claims, platform fee clawbacks, chargebacks, or other liabilities) against pending Vendor payouts.

9. Trip Support Partner Billing

9.1 TSP-Facilitated Bookings

Where a Trip Support Partner submits a Booking on behalf of an Operator client, Jetaxia remains the merchant of record and the legal party to whom the invoice is payable. The TSP is not a reseller and does not itself bill the Operator for the underlying Services through the Platform unless a separate written arrangement with Jetaxia permits it.

9.2 Billing Direction

At the time of Booking, the TSP (with Jetaxia's permission) may direct whether an invoice is:

(a) issued to the Operator client and paid by the Operator client directly; or
(b) issued to the TSP and paid by the TSP, which may then bill its Operator client separately under its own engagement terms.

In either case, Jetaxia's collection rights are against the party to whom the invoice is issued, and both the TSP and the Operator client may be jointly and severally liable if the Booking was authorized without proper attribution.

9.3 Credit Arrangements

Weekly Net 30 or other credit arrangements granted to a TSP do not automatically extend to the TSP's Operator clients. Each credit relationship is evaluated individually.

9.4 Pass-Through Charges from TSPs

TSPs may include their own service fees or markup in the pricing displayed to the Operator client where Jetaxia supports this functionality. Such TSP charges are the TSP's own charges, collected by Jetaxia on the TSP's behalf, and passed through to the TSP per the Trip Support Partner Agreement.

10. Records and Audit

10.1 Record Retention

Jetaxia retains billing and transaction records for the periods set forth in the Privacy Policy (generally, at least seven (7) years for tax and accounting purposes).

10.2 Statements and Reports

Upon reasonable written request, Jetaxia will provide you with copies of invoices, payment receipts, or transaction history for your account. Jetaxia may charge a reasonable administrative fee for requests involving extensive historical research.

10.3 No Audit Rights

You do not have the right to audit Jetaxia's books, records, or systems, except to the extent expressly provided in a separate written agreement.

11. International Payments

11.1 Non-U.S. Customers

Jetaxia may accept Bookings and payments from non-U.S. Customers where technically and legally feasible. Non-U.S. Customers agree to the following additional terms:

(a) invoices may be denominated in USD or, at Jetaxia's option, in another currency disclosed on the invoice;
(b) currency conversion, international wire fees, intermediary bank fees, and foreign transaction fees assessed by your financial institution are your responsibility;
(c) you are responsible for any withholding tax, VAT, GST, or similar tax obligations imposed by your jurisdiction, and agree to "gross up" payments so that Jetaxia receives the full invoice amount net of any such withholding;
(d) you shall comply with all applicable import, export, sanctions, and anti-money-laundering laws; and
(e) Jetaxia may require additional identity verification or compliance documentation for non-U.S. payments.

11.2 Sanctioned Jurisdictions

Jetaxia does not provide Services to, or accept payments from, persons or entities located in or ordinarily resident in countries or regions subject to comprehensive U.S. sanctions, or who are otherwise identified on U.S. sanctions lists. You represent that you are not such a person or entity.

12. Changes to Billing Terms

Jetaxia may update these Billing Terms from time to time. When we make material changes, we will update the "Last Updated" date and, where appropriate, provide additional notice within the Platform or by email. Your continued use of the Platform after the effective date of updated Billing Terms constitutes your acceptance. Where required by law or by your credit arrangement, we may require you to re-acknowledge updated Billing Terms within the Platform before continuing to use the billing features.

13. Contact

Billing questions, disputes, and payment-related inquiries:

Aviluxe Aviation LLC d/b/a Jetaxia

4115 Wild Azalea Ave

Fort Worth, TX 76116

Email: support@jetaxia.com

Phone: (682) 900-5811

For dispute notices, include "Billing Dispute" in the subject line.

For payment authorization revocations, include "Authorization Revocation" in the subject line.

For ACH authorization copy requests, include "ACH Authorization Copy" in the subject line.